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Featured Post: Marketing for Entrepreneurs and Small to Medium Businesses: The Definitive Guide to Driving Growth and Success by Kelly Mahoney

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About Marketing for Entrepreneurs and Small to Medium Businesses: The Definitive Guide to Driving Growth and Success:

This book is for start-ups and established companies who want to grow their business.
Create winning approaches to the market.
Avoid common pitfalls, saving time and money.
Eliminate waste on unproductive tactics.
Accelerate revenue growth and success.
If you want to thrive in today’s dynamic environment, then you’ll enjoy reading this book.

Targeted Age Group: Adult
Written by: Kelly Mahoney

Buy the ebook:
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Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: FREEZE: Inaction In The Face Of Business Crisis by Veronica Jeans

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About FREEZE: Inaction In The Face Of Business Crisis:

Are you terrified a serious disruption could rip your business apart? Discover how to craft practical plans to get a better night’s sleep.

Is your company expanding so fast, you’re worried it’s not disaster-proof? Fearful that your baby will be destroyed in a recession? Do you want to shore up your operation and protect it from crisis? Successful entrepreneurs and consultants D. Scott Smith and Veronica Jeans have lived and breathed startups and mergers, helping thousands negotiate commercial change. Now they’re here to share expert insights into preparing yourself for any upheaval and laying the groundwork for success.

Freeze: Inaction in the Face of Business Crisis is a hands-on manual filled with easy-to-implement techniques that will fortify your enterprise to handle both foreseen and unexpected hurdles. Aimed at anyone from solopreneurs to freelancers and small businesses, Smith and Jeans lay out simple approaches to protecting your cash flow and growth. And by following and acting on their hard-earned wisdom, you’ll breathe easier knowing that your blood, sweat, and tears can weather any storm and thrive.

In Freeze, you’ll discover:
– Powerful historical examples of real-world application to surviving disasters and growing
– How to get past inaction so you’ll always have something to act on to move forward
– The Value Wheel and why it is key to lowering risk and making your work indestructible
– How neuroscience aids your understanding so you can stop putting out fires and keep ahead of the game
– Ways to identify potential cracks and mitigate against failure, useful thinking models, and much, much more!

Freeze: Inaction in the Face of Business Crisis is an essential handbook for anyone who wants to safeguard their livelihood. If you like straight-to-the-point guidance, rock-solid methods, and ways to turn concepts into action plans, then you’ll love D. Scott Smith & Veronica Jeans’ indispensable resource.

Buy Freeze to avert a major meltdown today!

Targeted Age Group: Adult
Written by: Veronica Jeans

Buy the ebook:
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Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle/E-book, Print

Featured Post: Marketing for Entrepreneurs and Small to Medium Businesses; The Definitive Guide to Driving Growth and Success by Kelly Mahoney

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About Marketing for Entrepreneurs and Small to Medium Businesses; The Definitive Guide to Driving Growth and Success:

Today, small and medium businesses are faced with daunting challenges.
This book is for start-ups and established companies who want to grow their business.
Create winning approaches to the market. Avoid common pitfalls, saving time and money.
Eliminate waste on unproductive approaches and tactics.
Accelerate revenue growth and success.
If you want to thrive in today’s environment, you’ll enjoy reading this book.

Targeted Age Group: Adult
Written by: Kelly Mahoney

Buy the ebook:
Buy the Book On Amazon
—>


This site contains affiliate links to products. We may receive a commission for purchases made through these links.

Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Bitcoin and other Cryptocurrencies : A Beginner’s Guide to Blockchain Technology and the New Money by Sahl Syed

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About Bitcoin and other Cryptocurrencies : A Beginner’s Guide to Blockchain Technology and the New Money:

If you had bought and held on to $100 of Bitcoin in 2010, you would have approximately $41,000,000 as of February 2022! Those are astronomical gains. But most people didn’t know about Bitcoin at that time or understand that it will become the future of money. This book will explain the bare basics of cryptocurrencies and blockchain technology in simplified language so that you’ll actually understand what all of the fuss is about. Other breakthrough cryptos that are flying under the radar will also be analyzed.

Targeted Age Group: 18-60
Written by: Sahl Syed

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This site contains affiliate links to products. We may receive a commission for purchases made through these links.

Filed Under: Audiobook, Bargain Books Under $3, Business Books, Featured Books, Kindle/E-book, Print

Featured Post: The Manager’s Dilemma by Irial O’Farrell

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About The Manager’s Dilemma:

As a manager, you’re a great problem solver…but how do you develop your team’s problem solving?

For most managers, they unwittingly disempower their team’s problem solving. As a result, managers end up overloaded, overworked, overwhelmed…and don’t know how to change the dynamic.

The Manager’s Dilemma – How to Empower Your Team’s Problem-Solving explains why this phenomenon happens, how to change the dynamic and how to develop each of your team members’ problem-solving, regardless of their starting point.

Practical and easy to read, if you constantly find yourself sorting out issues you’re convinced your team know (or should know) how to solve themselves, this book is your gamer-changer.

Targeted Age Group: 18+
Written by: Irial O'Farrell

Buy the ebook:
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Link to Series
—>


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Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: SMART Objective Setting for Managers by Irial O’Farrell

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About SMART Objective Setting for Managers:

If you manage a team, you’ll know all about performance management and objective setting but…are you maximizing the opportunity to deepen your team’s capability and increase promotional opportunities – for them and you?

SMART Objective Setting for Managers is written by a manager for managers. It deconstructs both the purpose of objective setting and the SMART framework.

You will gain a deeper insight into goal types, drivers and how to prepare for and run an objective-setting meeting. You will also increase your understanding of what motivates your employees and how your own mind set is feeding into your team’s performance.

Liberate yourself and your team while creating developmental and promotional opportunities for you and your team.

Targeted Age Group: 18+
Written by: Irial O'Farrell

Buy the ebook:
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Link to Series
—>


This site contains affiliate links to products. We may receive a commission for purchases made through these links.

Filed Under: Audiobook, Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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About Customer Escalations Management: The Golden Recipe:

Keeping Your Customers Happy

No one likes complaints, especially from customers. When customers complain, that usually means extra work for your employees who then have to find solutions for them. And when those complaints escalate, it’s considered a failure and a major headache for management in the company to deal with.

What if we look at these complaints differently by seeing them as opportunities instead of problems?

When customers attempt to raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere.
It’s also a chance for your company to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

When customers complain to you, it’s best to listen and take it seriously, and when grievances escalate, the response from the business is even more crucial.

Escalations mean that your first line of interaction was not enough, and most likely, the customer will be unhappy at this stage. How you deal with these escalations could determine whether a customer stays with your company.

Your company needs to be prepared to handle customer escalations in a way that will ensure customer satisfaction and retention.

In Customer Escalations Management: The Golden Recipe, you will discover:

How to handle customer complaints and escalations seamlessly throughout your company to ensure no cases get dropped.
A simple way to reduce escalations without ignoring customer complaints.
Why customer escalations can be a boon to your company, and how you can use this to your advantage.
How to enable your customer-interacting employees to determine which issues need to be escalated and which can be resolved at their level.
Valuable information to know about your customers to equip you to better respond to their needs.
How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
How to strengthen your relationships with customers, even if you’re unable to meet them face-to-face.

These above points are just a sample of what you’ll learn from Customer Escalations Management.

Conclusion

Customer interaction is a specialized job. No company can compete without being top notch in this area. By applying the golden recipe from this book, you can take customer interaction to the next level. Customers who see that you care and are professional will definitely come back.

Regardless of how big or small your company is, having a customer escalations management system in place is essential in any business.

All businesses will inevitably encounter problems that won’t have a straightforward resolution. There will be a need for more experienced or knowledgeable people to step in.

If you want to provide your clients with great customer service, your company has to be prepared for the most unexpected situations.

By preparing your organization to manage customer complaints and escalations—for any and all types of situations—you’ll be able to resolve issues smoothly and painlessly; essentially, you’ll keep your customers happy.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now!!!
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“Your response, when things don’t go right for customers, is essential to rebuilding trust and gaining loyalty. From the power of acknowledgement, an apology to the processes needed for great customer escalation management – this book by Nikolaos Zormpas is a must-read, must gift, must implement. Hands down Nikolaos’ book will help you rebuild trust and grow customer loyalty.”

By Jason S Bradshaw, Global Customer Experience Guru, Best Selling Author and Executive

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“There are many audiences that can benefit from the systems and wisdom captured in “Customer Escalations Management.” Nikolaos does a wonderful job demystifying where negative customer perceptions are likely to come from, and how to address these situations strategically. Implementing the principles in this book are sure to enhance both the Customer and the Employee experience inside of your organization.”

By Nate Brown, Founder of CX Accelerator

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“Nikolaos’ book is a must have tool for any company wanting to thrive in customer satisfaction and retention. Make sure to add the ingredients of his golden recipe to your arsenal.”

By Chip Conley – Founder, Modern Elder Academy

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“This book teaches everyone on your team how to be a zero risk to do business with. Every company drops the ball from time to time, the great companies anticipate it, fix it and end up making those customers more loyal as a result.”

By John R. DiJulius III author of The Relationship Economy

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“Nikolaos delivers clear advice and recommended steps to take to ensure customer service responds correctly with his Golden Recipe. I recommend this book to every company wanting to improve its customer satisfaction.”

By Mike Feldman, Xerox’s EVP and President of Americas Operations and Global Document Services

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“Nikolaos’ Golden Recipe is not just a book…it’s a powerful set of actionable tools and advice that any leader aiming for customer excellence can apply.”

By Jill Griffin, Best Selling Author: Customer Loyalty: How To Earn It, How To Keep It

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“This book is a must-read for everyone who wants to thrive at customer service, success and retention. It brings together the required tools and information under a Golden Recipe for success.”

By Shep Hyken, New York Times bestselling author of The Amazement Revolution

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“Nikolaos in his book explains, from the ground to the top, why customers are right even when they’re not. He also justifies why clear vision, distributed strategy and on the job training are the secret ingredients of success. A must read and re-read.”

By Dr. Theodore N. Krintas, Koubaras Ltd Founder & CEO

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“I really enjoyed this book. The message is simple, clear and straight to the point. Complaint management is covered from start to finish, with practical no-nonsense advice. The author gives you all the tools to defuse customers frustration and even improve their trust and loyalty toward your brand. A must read for anyone in customer service.”

By Daniel Lafrenière, Omnichannel Customer Experience Strategist

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“Golden recipe is simple to follow, yet incredibly powerful. Nikolaos does an amazing job at showcasing what many would consider to be a bad thing (customer escalating) to be valuable learning moments. Read the book end to end or use chapters as golden nuggets, I would recommend it to anyone who has to deal with customers.”

By Philippe Mathijs, Founder of Reach Outstanding, Award Winning Global Executive Coach for Leaders and Managers

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“All leaders and managers need to read Customer Escalations Management. This well-written, easily accessible book provides powerful and practical tools to develop systems and organizational competencies that will turn service breakdowns into customer experience breakthroughs. When you leverage the power of Customer Escalations Management, your team members and customers will thank you!”

By Joseph Michelli, Ph.D. – New York Times #1 Bestselling author of books like Stronger Through Adversity, The Airbnb Way, and The Starbucks Experience

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“Customer Escalations Management is a deeply human approach to a less and less humanized world. Nicely written, pleasantly read, it will give you a fresh insight in people dynamics that seal customer interaction.”

By Artemios Miropoulos, CEO Linkage Greece & Cyprus, Inspirational Speaker, Author: The Nameless King-25 Stories of Leadership from Ancient Greece

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“Nikolaos does a really great job of summarising why customers complain, why issues are too often escalated, when that needn’t be the case and what businesses can do to deliver more effective levels of customer service and better outcomes for customers.”

By Martin Newman, The Consumer Champion

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“Customer Escalations Management, the Golden Recipe is a book packed with useful tips, dos and don’ts, examples, and warnings. You’ll find yourself taking lots of notes and maybe even cringing at some of the books insightful comments about dealing with upset customers, being empathetic, and building the right support processes. All in all, a book that everyone responsible for and supporting customer experience should read and heed!”

By Bill Price, President of Driva Solutions

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“The essential guide to successfully and profitably resolving escalations in customer support, generously created by customer experience expert Nikolaos Zormpas.”

By Micah Solomon, Customer service consultant and author of “Ignore Your Customers (and they’ll go away)”

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“As a Best-selling Customer Experience author, and CX Consultant I will widely recommend Customer Escalations Management to my clients. Author Nikolaos Zormpas takes a smart and practical approach towards turning upset customers into customers for life, that makes this straightforward book a must read for all customer experience and customer service leaders.”

By Nicholas J Webb, CEO goleaderlogic.com, Author of What Customers Crave, and What Customers Hate

Targeted Age Group: 25-55
Written by: Nikolaos Zormpas

Buy the ebook:
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Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Get WalletWise by Ken Remsen

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About Get WalletWise, by Ken Remsen:

Do you spend more than you earn? Get WalletWise teaches you how to manage your money, spend less than you earn, how to save the difference and achieve a positive money mindset. Learn how to budget consistently using modern apps or use the easily downloadable templates to get you started on paper. Ken shows you how to negotiate like a master to buy a car or buy real estate. Ken has made a few money missteps in his early, less successful days and he wants to share with you his secrets to secure your wellbeing.

Targeted Age Group: 25-50
Written by: Ken Remsen

Buy the ebook:
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Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: The Manager’s Dilemma by Irial O’Farrell

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About The Manager’s Dilemma:

Managers tend to be great at problem-solving but not so good at developing their team, to sort out their own issues. The Manager’s Dilemma examines the dilemma that all managers face and the choice they must make.

The Manager’s Dilemma makes a strong case for taking the time and effort to invest in developing the team’s problem-solving skills. By following Lisa and her team, you will understand the different potential starting points, for different people, examine your own problem-solving mindset and consider how to best introduce this approach to your own team.

Targeted Age Group: Adults
Written by: Irial O'Farrell

Buy the ebook:
Buy the Book On Amazon

Link to Series
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This site contains affiliate links to products. We may receive a commission for purchases made through these links.

Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Easy Peasy Cryptocurrency Investing Digital Money is Inevitable: The Secure Way to Invest in Cryptocurrency and Create a Passive Income for Beginners. by Russell Shak

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About Easy Peasy Cryptocurrency Investing Digital Money is Inevitable: The Secure Way to Invest in Cryptocurrency and Create a Passive Income for Beginners.:

Discover How You Can Become a Successful Investor Even if You Have No Technical Background.

In Easy Peasy Cryptocurrency Investing: Digital Money Is Inevitable, here is just a fraction of what you will discover:

● Simple comparisons between cryptocurrency and the money you’re currently using so you know what you’re dealing with
● The top cryptocurrencies and how you can always stay up to date
● How to buy and sell cryptocurrencies
● How to cash out large amounts of Bitcoin safely
● How artists are making money with the technology behind crypto
● The top 8 ways to make money from crypto for beginners
● How leading traders make large amounts of money with crypto, and how you can do the same

And much more.

Even if you feel uncomfortable or intimidated by all the new cryptocurrencies, graphs or even the word “investing,” the key is to start somewhere.

In Easy Peasy Cryptocurrency Investing, you will be given specific and practical techniques to help you gradually understand why cryptocurrency isn’t such a complex topic afterall.

Every professional in this field started off knowing absolutely nothing — you’re not alone!

Targeted Age Group: 18 years and older.
Written by: Russell Shak

Buy the ebook:
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This site contains affiliate links to products. We may receive a commission for purchases made through these links.

Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book

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