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Service Certainty: The Secret to Customer Loyalty by Jason Forrest

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“About Service Certainty: The Secret to Customer Loyalty:

If you’re trying to decide whether to invest valuable time in reading further, let us make it simple: 1) If you want to use exaggerated or coerced ratings to create the illusion that your customers are delighted, this book isn’t for you. 2) If you want to check “receive customer feedback” off of your to-do list, put this book down right now. 3) If you are looking for a band-aid to cover up poor culture or business practices, don’t waste another minute. If, on the other hand, you are ready to revolutionize your approach to customer service, you are in the right place. And if you want to create operational excellence verified through honest evaluations of your customer experiences, this book will change the very core of how you do business. If that’s what you’re looking for, by all means, read on. Nobody raves about being mildly pleased or goes out of their way for a good meal. For a great meal though, people will drive across the country. This is the heart of service certainty: providing an experience so unique and unforgettable that customers feel personally connected to and invested in it. A homebuilder who successfully cultivates service certainty ends up with committed and deeply loyal buyers who naturally express that loyalty through high survey scores, positive customer reviews, and frequent referrals.

Written by: Jason Forrest

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Better Habits: A Practical Guide to Changing Your Life in All Areas by Steven Mathews

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About Better Habits: A Practical Guide to Changing Your Life in All Areas:

Tired of rereading huge thick books, in which there’s a lot of superfluous? In this book Better Habits: A Practical Guide to Changing Your Life in All Areas there is all the material that is enough to achieve your goals.
The book describes in brief and simple language how successful people lead. After reading and executing the simple and understandable rules of leadership, you can get a big result. The book contains a lot of practical tasks, which are not difficult to follow. Thanks to the above laws of success, you can make two steps forward in any area of your life. This is also a business book and it will show you just how easy it can be to make money.
The book provides examples of habits of effective people, who will win laziness forever, and answer the question we all have – how to find yourself.
Today you can download the book for free, which means that it’s a profitable investment.
If you want to have the millionaire mind, leadership results and to fall into the trap of happiness, then just read this book!

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Leadership Sales Coaching: Executive Summary by Jason Forrest

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About Leadership Sales Coaching: Executive Summary:

Get ready to learn the purpose of a sales coach. In this executive summary of Leadership Sales Coaching, Transforming from Manager to Coach Jason shares the experience that comes with thousands of hours of seminars and coaching calls.

Driven by the core philosophy that “when beliefs are in line, the right behaviors follow,” this book is a must-have for any CEO or high-level leader looking to take his or her company/team to the next level.

What we believe, how we feel, how we think, and how we see ourselves have more influence over our sales success than what we do. And the coaching we get along the way makes all the difference. With the included strategies and principles, this book teaches you what it will take for sales teams, sales managers, and sales organizations to become the best they can be.

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How I Conquered Call Reluctance, Fear of Self-Promotion, & Increased My Prospecting! by Sidney C. Walker 

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About How I Conquered Call Reluctance, Fear of Self-Promotion, & Increased My Prospecting!:

The resources in this book are a reflection of over thirty years as a full-time sales performance coach. This information has helped thousands of people breakthrough their barriers and find the will to make the prospecting calls they need to make. There are many different perspectives presented because every one is different. The key is finding a state of mind that allows you to take actionThe resources in this book are a reflection of over thirty years as a full-time sales performance coach. This information has helped thousands of people breakthrough their barriers and find the will to make the prospecting calls they need to make. There are many different perspectives presented because every one is different. The key is finding a state of mind that allows you to take action

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Summary & Analysis of Farsighted by ZIP Reads

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About Summary & Analysis of Farsighted:

In Farsighted, Steven Johnson takes a detailed look at the history of decision making. He provides easily actionable tips for improving decision-making in your own life including decision mapping and downstream planning. Johnson’s book is rich with personal and historical examples to illustrate both effective decision processes and highlight some of the follies we commonly make. Not meant as a textbook on the current state of decision theory, Farsighted is instead an introspective look at how we’ve made it to this far–and what may lie ahead for humanity.

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Leadership Sales Coaching Audiobook by Jason Forrest

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About Leadership Sales Coaching Audiobook:

Get ready to learn the purpose of a sales coach and over 70 principles that will transform you from a manager into a coach. In Leadership Sales Coaching, Jason shares the experience that comes with thousands of hours of seminars and coaching calls. Forrest’s complete training program and coaching techniques have helped his clients transform from companies into sales organizations. Driven by the core philosophy that when beliefs are in line, the right behaviors follow, this book is a must-have for any sales manager looking to lead his or her sales team to the next level and develop sales professionals into the best version of themselves.

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5 Simple Steps to Social Media Success by Erin Ciaravino

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About 5 Simple Steps to Social Media Success:

Social media: the scariest and most daunting words to a small business owner. For the most part, we all know about social media and how to use it. Share pictures of fun family vacations you have taken, ask for advice, or rave about the latest product you are simply obsessed with. But when it comes to using social media for businesses, there are a lot of unknowns. Is it appropriate to share that picture? How do I respond to a consumer complaint? How often is too often to post about my business? What is the secret recipe when it comes to be a successful marketer on social media? Whether you own your own business, work in sales, or are trying to build a successful brand on social media, the 5 Simple Steps to Social Media Success is designed to give you a solid social media presence and set you up for success in the long run. This quick read will give you ideas and tools to better understand who YOU are as a business, who your audience is, and how best to reach and relate to them on the social media platform.

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Money for Millennials by Crawford Ifland

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About Money for Millennials:

Personal finance is daunting for most people. Between stagnant incomes, a rising cost of living, and growing financial obligations, achieving financial freedom often seems out of reach.

The story often looks worse for young people. With little or no credit, lackluster savings, mountains of student debt, and little employment history, it seems that we’ll stress about money until the day we die. But that doesn’t have to be the case.

Regardless of your prior knowledge, Money for Millennials is the perfect personal finance book for young people. Much more, Money for Millennials offers practical advice and tips that can help you can use to build financial habits that will benefit you for a lifetime.

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Summary & Analysis of Secrets of Six-Figure Women

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About Summary & Analysis of Secrets of Six-Figure Women:

Saying you want to earn more money isn’t enough–truly believing that you can is the key. In Secrets of Six-Figure Women Barbara Stanny shares seven proven strategies to realize financial success. Based on extensive research with 150 six-figure women, Stanny shows you how to overcome personal and professional obstacles to join the six-figure club.

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Featured Post: The Age of Anomaly

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About The Age of Anomaly:

When an economist who became famous for his balanced research-backed views like Andrei Polgar of One Minute Economics sees storm clouds gathering, it’s time to pay attention! The Age of Anomaly is a no-nonsense guide to spotting the next financial crisis and becoming more resilient in general.

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Featured Post: Innovation Feast: Create New Product Ideas to Feed Your Hungry Business by Susie White

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About Innovation Feast: Create New Product Ideas to Feed Your Hungry Business:

Is your business starved of successful new product innovation?

If your new products are regularly failing in market, you’re not alone. Over 45% of food and beverage products don’t last more than one year on the shelf, resulting in hungry businesses with no clue about what will drive their long-term growth.

Innovation Feast will show you how to create and manage successful new product ideas using a comprehensive five-stage innovation framework.

Packed full of practical hands-on innovation tools and exercises, you’ll learn how to:
• Uncover fresh consumer insights to inspire new product ideas.
• Identify untapped opportunities where your competitors won’t go.
• Create a three-year pipeline of winning product ideas to fuel business growth.
• Manage your innovation plans to prioritise resources and maximise in-market success.

Innovation Feast will help you answer those burning questions: How much should I innovate? Where should I focus my efforts? What type of new products should I make? How do I increase in-market success?

If your business is starved of successful new product innovation, this how-to book is a must-read to create food and beverages that people really want.

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