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Featured Post: Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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About Customer Escalations Management: The Golden Recipe:

Keeping Your Customers Happy

No one likes complaints, especially from customers. When customers complain, that usually means extra work for your employees who then have to find solutions for them. And when those complaints escalate, it’s considered a failure and a major headache for management in the company to deal with.

What if we look at these complaints differently by seeing them as opportunities instead of problems?

When customers attempt to raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere.
It’s also a chance for your company to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

When customers complain to you, it’s best to listen and take it seriously, and when grievances escalate, the response from the business is even more crucial.

Escalations mean that your first line of interaction was not enough, and most likely, the customer will be unhappy at this stage. How you deal with these escalations could determine whether a customer stays with your company.

Your company needs to be prepared to handle customer escalations in a way that will ensure customer satisfaction and retention.

In Customer Escalations Management: The Golden Recipe, you will discover:

How to handle customer complaints and escalations seamlessly throughout your company to ensure no cases get dropped.
A simple way to reduce escalations without ignoring customer complaints.
Why customer escalations can be a boon to your company, and how you can use this to your advantage.
How to enable your customer-interacting employees to determine which issues need to be escalated and which can be resolved at their level.
Valuable information to know about your customers to equip you to better respond to their needs.
How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
How to strengthen your relationships with customers, even if you’re unable to meet them face-to-face.

These above points are just a sample of what you’ll learn from Customer Escalations Management.

Conclusion

Customer interaction is a specialized job. No company can compete without being top notch in this area. By applying the golden recipe from this book, you can take customer interaction to the next level. Customers who see that you care and are professional will definitely come back.

Regardless of how big or small your company is, having a customer escalations management system in place is essential in any business.

All businesses will inevitably encounter problems that won’t have a straightforward resolution. There will be a need for more experienced or knowledgeable people to step in.

If you want to provide your clients with great customer service, your company has to be prepared for the most unexpected situations.

By preparing your organization to manage customer complaints and escalations—for any and all types of situations—you’ll be able to resolve issues smoothly and painlessly; essentially, you’ll keep your customers happy.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now!!!
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“Your response, when things don’t go right for customers, is essential to rebuilding trust and gaining loyalty. From the power of acknowledgement, an apology to the processes needed for great customer escalation management – this book by Nikolaos Zormpas is a must-read, must gift, must implement. Hands down Nikolaos’ book will help you rebuild trust and grow customer loyalty.”

By Jason S Bradshaw, Global Customer Experience Guru, Best Selling Author and Executive

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“There are many audiences that can benefit from the systems and wisdom captured in “Customer Escalations Management.” Nikolaos does a wonderful job demystifying where negative customer perceptions are likely to come from, and how to address these situations strategically. Implementing the principles in this book are sure to enhance both the Customer and the Employee experience inside of your organization.”

By Nate Brown, Founder of CX Accelerator

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“Nikolaos’ book is a must have tool for any company wanting to thrive in customer satisfaction and retention. Make sure to add the ingredients of his golden recipe to your arsenal.”

By Chip Conley – Founder, Modern Elder Academy

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“This book teaches everyone on your team how to be a zero risk to do business with. Every company drops the ball from time to time, the great companies anticipate it, fix it and end up making those customers more loyal as a result.”

By John R. DiJulius III author of The Relationship Economy

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“Nikolaos delivers clear advice and recommended steps to take to ensure customer service responds correctly with his Golden Recipe. I recommend this book to every company wanting to improve its customer satisfaction.”

By Mike Feldman, Xerox’s EVP and President of Americas Operations and Global Document Services

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“Nikolaos’ Golden Recipe is not just a book…it’s a powerful set of actionable tools and advice that any leader aiming for customer excellence can apply.”

By Jill Griffin, Best Selling Author: Customer Loyalty: How To Earn It, How To Keep It

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“This book is a must-read for everyone who wants to thrive at customer service, success and retention. It brings together the required tools and information under a Golden Recipe for success.”

By Shep Hyken, New York Times bestselling author of The Amazement Revolution

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“Nikolaos in his book explains, from the ground to the top, why customers are right even when they’re not. He also justifies why clear vision, distributed strategy and on the job training are the secret ingredients of success. A must read and re-read.”

By Dr. Theodore N. Krintas, Koubaras Ltd Founder & CEO

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“I really enjoyed this book. The message is simple, clear and straight to the point. Complaint management is covered from start to finish, with practical no-nonsense advice. The author gives you all the tools to defuse customers frustration and even improve their trust and loyalty toward your brand. A must read for anyone in customer service.”

By Daniel Lafrenière, Omnichannel Customer Experience Strategist

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“Golden recipe is simple to follow, yet incredibly powerful. Nikolaos does an amazing job at showcasing what many would consider to be a bad thing (customer escalating) to be valuable learning moments. Read the book end to end or use chapters as golden nuggets, I would recommend it to anyone who has to deal with customers.”

By Philippe Mathijs, Founder of Reach Outstanding, Award Winning Global Executive Coach for Leaders and Managers

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“All leaders and managers need to read Customer Escalations Management. This well-written, easily accessible book provides powerful and practical tools to develop systems and organizational competencies that will turn service breakdowns into customer experience breakthroughs. When you leverage the power of Customer Escalations Management, your team members and customers will thank you!”

By Joseph Michelli, Ph.D. – New York Times #1 Bestselling author of books like Stronger Through Adversity, The Airbnb Way, and The Starbucks Experience

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“Customer Escalations Management is a deeply human approach to a less and less humanized world. Nicely written, pleasantly read, it will give you a fresh insight in people dynamics that seal customer interaction.”

By Artemios Miropoulos, CEO Linkage Greece & Cyprus, Inspirational Speaker, Author: The Nameless King-25 Stories of Leadership from Ancient Greece

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“Nikolaos does a really great job of summarising why customers complain, why issues are too often escalated, when that needn’t be the case and what businesses can do to deliver more effective levels of customer service and better outcomes for customers.”

By Martin Newman, The Consumer Champion

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“Customer Escalations Management, the Golden Recipe is a book packed with useful tips, dos and don’ts, examples, and warnings. You’ll find yourself taking lots of notes and maybe even cringing at some of the books insightful comments about dealing with upset customers, being empathetic, and building the right support processes. All in all, a book that everyone responsible for and supporting customer experience should read and heed!”

By Bill Price, President of Driva Solutions

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“The essential guide to successfully and profitably resolving escalations in customer support, generously created by customer experience expert Nikolaos Zormpas.”

By Micah Solomon, Customer service consultant and author of “Ignore Your Customers (and they’ll go away)”

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“As a Best-selling Customer Experience author, and CX Consultant I will widely recommend Customer Escalations Management to my clients. Author Nikolaos Zormpas takes a smart and practical approach towards turning upset customers into customers for life, that makes this straightforward book a must read for all customer experience and customer service leaders.”

By Nicholas J Webb, CEO goleaderlogic.com, Author of What Customers Crave, and What Customers Hate

Targeted Age Group: 25-55
Written by: Nikolaos Zormpas

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Filed Under: Bargain Books Under $3, Business Books, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: The Winding (Time Corrector Series Book 1) By Avi Datta

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Featured Post: The Winding (Time Corrector Series Book 1) By Avi Datta
About Featured Book: The Winding (Time Corrector Series Book 1) By Avi Datta

Available now for $0.99
Would you alter reality for love?
Morally complex, orphan, and absolute genius Vincent Abajian is hellbent to uncover all he can on Artificial Intelligence. His relentless pursuit distracts him from a traumatic childhood loss—his childhood best friend Akane was engulfed in a time-turbulence, a random rift in space and time.

But when a beautiful, temperamental, post-doctoral scientist, Emika Amari, joins his Center, everything changes. Vincent is convinced that Akane is inside the irresistible Emika. As they begin a life together, Vincent’s past and his connection with a time turbulence survivor challenge everything they’ve created and push them into a spiral of politics and conspiracy. Vincent’s silence to protect Emika threatens to tear them apart. Unknowingly, Emika is torn between what she wants and what Akane wants from her. With his newfound power, Vincent struggles with whether or not he should create another time-turbulence to free Emika from the grasp of Akane once and for all. But will tinkering with time be more destructive than anything he has ever encountered before?

This SciFi book is available in these Formats: eBook

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Filed Under: Bargain Books Under $3, Fantasy, Featured Books, Kindle/E-book, Romance, Sci-Fi

Featured Post: Escape From Zero by Cassandra Finnerty

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About Escape From Zero:

The year is 2268 in the Kingdom of Canard.
Jason has earned enough rewards to secure a beautiful girlfriend and lavish lifestyle.
Until his unforgivable mistake.
Now they’re trying to kill him.
Join Jason and his band of allies as they flee across mystical and otherworldly terrain in search of a safe haven and a chance for survival.

Targeted Age Group: Adult
Written by: Cassandra Finnerty

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Filed Under: Bargain Books Under $3, Fantasy, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Essential Life Skills For Teens by David Skoddy

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About Essential Life Skills For Teens:

It will guide you how to become financially savvy by learning how to manage, budget, save, and spend money wisely. Goal-setting strategies that ensure you set practical goals and steps to achieve them. The bittersweet side of social media – how to leverage technology for your own good, stay safe, and avoid losing yourself in the likes and dislikes, how to solve problems like a pro.

Targeted Age Group: 14-19
Written by: David Skoddy

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Filed Under: Bargain Books Under $3, Featured Books, Kindle/E-book, Non-Fiction, Print

Featured Post: LOST HELIX by Scott Coon

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About LOST HELIX:

Stuck on an asteroid mining facility, DJ dreams of writing music. His dad is a corporate hacker and his best friend Paul prepares to escape to become a settler in a planet-wide land rush, but neither interests DJ.

When his dad goes missing, DJ finds a file containing evidence of a secret war of industrial sabotage, a file encrypted by his dad using DJ’s song Lost Helix. Caught in a crossfire of lies, DJ must find his father and the mother he never knew.

When the mining company sends Agent Coreman after DJ and his guitar, DJ and Paul escape the facility and make a run for civilization. Will DJ discover the truth before Coreman catches him?

Targeted Age Group: YA
Written by: Scott Coon

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Filed Under: Bargain Books Under $3, Featured Books, Kindle/E-book, Print, Young Adult

Featured Post: The Friend by Sallie Cochren

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About The Friend:

Jessica isn’t your average fourth grader. The victim of bullying, Jessica wants nothing more than to have a friend of her own. When Aisha mysteriously shows up one day, Jessica finally finds an ally. However, Aisha may not be the friend she appears to be. When others begin to sense the dark presence of Jessica’s unseen friend, will it be too late? Aisha will do anything to protect her own existence, even kill. She finds that she enjoys taking a human life so much that there may be no stopping her. How many people will Aisha kill? Can anyone ever stop someone who they can’t even see? Will anyone be safe?

Targeted Age Group: 18+
Written by: Sallie Cochren

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Filed Under: Bargain Books Under $3, Featured Books, Horror, Kindle Unlimited, Kindle/E-book, Print

Featured Post: The Secrets of the Kings by Nora Delzelle

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Featured Post: The Secrets of the Kings by Nora Delzelle
About Featured Book: The Secrets of the Kings by Nora Delzelle

Alex Kincaid is 24 years old and leads a relatively quiet life in a small college town. As an employee of Galen Industries, she spends her free time with her co-workers like Emma Bastian, who wants to constantly meddle in Alex’s love life. That’s what friends do, right?

But Alex is too preoccupied with the odd letter she’s received – one that grants her a large inheritance from a total stranger, including a magical mask that’s going to change Alex’s life forever.

After an attempt on her life, Alex is horrified to see the mask take the shape of her face. It’s endowed with the powers of the ancient sky deity Horus, the protector of order. But now Alex is in danger because Set, the god of storms and chaos, has vowed to take revenge against Horus for killing his lover. And since the mask fuses the personalities of its previous owners, Alex’s own identity is in danger of being lost forever.

As Alex and her friends attempt to solve the mystery, the stakes keep rising. With Set hot on Alex’s trail, not to mention her growing feelings for her co-worker Gabriel Reyes, she must thread the needle of destiny and fulfillment.

The Secrets of the Kings is a thrilling story about who we really are. Author Nora Delzelle weaves a gripping tale of ancient love and modern society into a compelling fantasy. And as the mystery is eventually revealed, one thing soon becomes clear: nomask can hide the truth.

This Fantasy book is available in these Formats: eBook, Print

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Filed Under: Bargain Books Under $3, Fantasy, Featured Books, Kindle/E-book, Print

Featured Post: The Throne of Ice & Ash (The Runewar Saga: Book 1) by J.D.L. Rosell

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About The Throne of Ice & Ash (The Runewar Saga: Book 1):

Thrones will burn. Crowns will shatter. Kings and queens will rise and fall…

“The best in classic epic fantasy.” – Marie, Amazon reviewer.

Start reading the series for $0.99 — this week only!

Targeted Age Group: Adult
Written by: J.D.L. Rosell

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Filed Under: Audiobook, Bargain Books Under $3, Fantasy, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Leashed by Zoe Dawson

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About Leashed:

Jack has some ‘splainin’ to do!

That’s right! Callie Lassiter’s normally well-behaved Great Dane Jack has run off and done the wild thing with the neighbor’s dog. It must be puppy love! It’s doubly embarrassing since she’s a professional dog trainer. Of course, the neighbor would have to be hot, hot nightclub owner bad boy Owen McKay, just the kind of man Callie is determined to avoid.

Owen’s comfortable with his playboy status and the hype in the media. But the ground moves beneath his feet when he gets an eyeful of the girl next door. The Dog Whisperer never looked this good! How can he convince this wholesome honey that his player days are behind him? Maybe Jill, his Great Dane can help him with this dilemma now that she’s pregnant and Callie’s dog is to blame.

Is this bad boy a bad bet?

Targeted Age Group: 18+
Written by: Zoe Dawson

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Filed Under: Bargain Books Under $3, Featured Books, Kindle/E-book, Permafree, Print, Romance - Adult

Featured Post: The Stars Forgot Us by R.J. Garcia

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About The Stars Forgot Us:

Fifteen-year-old Jacob Kelly would love to go back to simpler times. Before his parents’ divorce and the onset of his older brother’s Schizophrenia. But when he returns to his hometown, things feel off. After a series of strange occurrences in his new house, Jacob fears the house is haunted, or even worse, he is losing his mind.

To his surprise, Jacob discovers a mysterious teenage runaway, Sanctuary Daniels, living in the house. She reveals she has been kept by a figure known only as Mother, in a place where downstairs children are languishing prisoners, and upstairs children do Mother’s bidding.

Jacob’s investigation into Sanctuary’s allegations, along with their budding romance, are cut short when she is reclaimed by evil beings. Beings who unleash terror upon Jacob and his family. Now he must journey to a real haunted house to save his first love and fight for his life.

Targeted Age Group: 14 plus
Written by: R.J. Garcia

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Filed Under: Bargain Books Under $3, Featured Books, Kindle/E-book, Paranormal, Print

Featured Post: When Valleys Bloom Again by Pat Jeanne Davis

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About When Valleys Bloom Again:

As war approaches in 1939 Abby Stapleton’s safety is under threat. Her father, a British diplomat, insists she go back to America until the danger passes. Abby vows to return to her home in London—but where is home? With her family facing mortal danger so far away and feeling herself isolated, she finds it hard to pray or read the Bible. Did she leave God behind in war-torn London too? Then Abby becomes friendly with Jim, a gardener on her uncle’s estate.

Jim can’t get Abby out of his mind. Did she have a sweetheart in England? Was it foolish to think she’d consider him? He curses his poverty and the disgrace of his father’s desertion and drunkenness haunts him. Can he learn to believe in love for a lifetime and to hope for a happy marriage?

Abby couldn’t know the war would last a long time, nor that she would fall in love with Jim—soon to be drafted by the U.S. Army—or that she’d have to confront Henri, a rejected suitor, determined by his lies to ruin her reputation and destroy her faith in God’s providence. Will she discover the true meaning of home and find happiness with Jim?

Targeted Age Group: 18 and up
Written by: Pat Jeanne Davis

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Filed Under: Audiobook, Bargain Books Under $3, Christian Fiction, Featured Books, Kindle Unlimited, Kindle/E-book, Print

Featured Post: Pianist in a Bordello by Mike C. Erickson

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About Pianist in a Bordello:

Pianist in a BordelloWhat would happen if a politician decided to tell the truth—the whole truth? Richard Youngblood, aspiring Congressman, is about to find out. He’s running on a platform of honesty and transparency—and against the advice of his friends and advisers he’s decided to start with himself. His autobiography will lay his entire life bare before voters just days before the election.And what a life he’s had. Born in a commune and named Richard Milhous Nixon Youngblood as an angry shot at his absent father, Richard grows up in the spotlight, the son of an enigmatic fugitive and the grandson of a Republican senator. He’s kidnapped and rescued, kicked out of college for a prank involving turkeys, arrested in Hawaii while trying to deliver secrets to the CIA…Dick Nixon Youngblood’s ready to tell all. He’ll even tell his readers about the Amandas—three women who share a name but not much else, and who each have helped shape and define the man he’s become. Are voters really ready for the whole truth?Are you?Pianist in a Bordello is a hilarious political romp through the last four decades of American history, from a narrator who is full of surprises.

Targeted Age Group: 25 to 75
Written by: Mike C. Erickson

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Filed Under: Bargain Books Under $3, Featured Books, Humor (Fiction), Kindle/E-book

Featured Post: All That Is Hidden by Laura DeNooyer-Moore

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Featured Post: All That Is Hidden by Laura DeNooyer-Moore
About Featured Book: All That Is Hidden by Laura DeNooyer-Moore

Are secrets worth the price they cost to keep? Ten-year-old Tina Hamilton finds out the hard way. In 1968, trouble erupts when northern exploitation threatens her southern Appalachian town. Her father’s hidden past collides with the present, mirroring the clash of progressive ideas and small town values.

This Fiction book is available in these Formats: eBook, Print

This book is in Kindle Unlimited!

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Filed Under: Bargain Books Under $3, Christian Fiction, Featured Books, Fiction, Kindle Unlimited, Kindle/E-book, Print

Featured Post: The Solitary King by Lyndsey Hall

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About The Solitary King:

The hotly anticipated sequel to The Fair Queen, perfect for fans of The Cruel Prince!

When Aria returns to the Fair Realm to attend a ball at the Salamander castle, it isn’t long before things take a turn for the deadly.

With her father’s home in ashes and her newfound family reduced to dust, Aria finds herself King Auberon’s captive once more. Deep within the mountains that border the Celeste Kingdom, Aria is powerless to fight back, her newly-discovered abilities suppressed by the weight of the rock that surrounds her. But when a Celeste guard whispers about rebellion and promises to help her escape, Aria is desperate to trust him.

Crown Prince Xander returns home to the Gnome castle, laden with grief for his brother and father, and dreading the day he will be crowned king. Preparations are underway for his marriage and coronation, but thoughts of the girl he betrayed trouble him day and night. Until the morning of his wedding, when a note arrives that Aria has been taken by Auberon once more, and Xander is forced to choose between his life of duty and obedience, and what he believes is right.

Return to the Fair Realm and lose yourself in book two of The Fair Chronicles. Perfect for fans of Holly Black’s Folk of the Air series.

Targeted Age Group: 16+
Written by: Lyndsey Hall

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Filed Under: Bargain Books Under $3, Fantasy, Featured Books, Kindle Unlimited, Kindle/E-book

Featured Post: IMPOSITION by Ray Clark

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About IMPOSITION:

Detectives hunt a serial killer in this gripping mystery (The DI Gardener crime fiction series Book 5)

A burglary, a murder, and a killer who wears a mask

A woman is found dead in her bed, badly beaten. Precious items are missing from the house, including a Fender Stratocaster guitar belonging to her husband.

Was it just a burglary gone wrong? Perhaps it is not a motive DI Stewart Gardener should be looking for, but a pattern. And he needs to get to the bottom of the mystery fast, before someone else is hurt.

The culprit is an impostor, wearing masks that DI Gardener and his team must peel off layer by layer. But Gardener is not alone searching for the killer. Someone else is seeking retribution. When their paths cross, will justice or revenge triumph?

IMPOSITION is the fifth standalone title in Ray Clark’s murder mystery series set in Leeds. The full list of books, available FREE with Kindle Unlimited, in paperback and as audiobooks, is as follows:

1. IMPURITY
2. IMPERFECTION
3. IMPLANT
4. IMPRESSION
5. IMPOSITION
6. IMPOSTURE
7. IMPASSIVE

If you enjoy exciting crime fiction with lots of twists that keeps you guessing, you’ll love this series.

Targeted Age Group: 20-70
Written by: Ray Clark

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Filed Under: Bargain Books Under $3, Featured Books, Kindle Unlimited, Kindle/E-book, Mystery/Suspense, Print

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