I have a few questions for you if you work in customer service. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud, or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important, personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time just like I did when I first started.
This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic, to give you multiple perspectives. Between these varied styles, I’m confident you’ll gain at least a few valuable insights as you move forward in customer service.
Targeted Age Group: 16+
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Over the past few years I’ve worked hard to cultivate my mindset toward positivity and growth. This process is constant and at times has been extremely difficult, but as I improve, I find myself becoming more happy. When I reflect on my journey, there are certain tools and ideas that have fundamentally changed my life for the better and I wish I had encountered them earlier.
My writings are a sign of my commitment to constantly research these tools to happiness and share my findings with anyone who can benefit. We all deserve to live our best possible lives. I want to continue developing and help everyone else along the way. I know the kinds of resources you encounter make all the difference and I aim to make them more available. If there’s anything I can do to improve, please let me know.
Other: I’m also a Utah native who has long been interested in human development and health. I double majored in psychology and health policy, graduating Magna Cum Laude through the Honors College at the University of Utah. I’m an entrepreneur who has been involved in several projects, mainly focusing on music and poetry. In my free time, I enjoy playing soccer, writing poetry, and discussing philosophy.
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